Prefer to speak to someone?
Phone our UK support line between 10:00am -06:00pm GMT on +44 20 3787 4138
Alternatively you can book a call with one of our team members for live assistance with our platform. Our team is available between 05:30am – 10:00pm GMT.Book your slot here
Guides to get you started
Changing settings and forgotten passwords
Passwords, security questions and setting up Google Authenticator.
A guide on the types of documentation that will be accepted as evidence on your profile.
Guides to help you with the technical parts
Due Diligence guide – Individual
Steps to complete the due diligence section of your profile for an individual.
Due Diligence guide – Entity
Steps to complete the due diligence section of your profile for an entity.
Declaration and reconfirming the Declaration
How to sign the declaration on your profile to confirm the evidence given is true and accurate.
Guide to Certification of Documents
A step by step guide on digital certification for your uploaded documentation.