IDR owns the website and an application at We use cookies on both the website and the application for a number of different purposes and we use pixels to a limited extent.

What are cookies and pixels?

Cookies are pieces of information that your web browser transfers to your computer’s hard drive for record keeping purposes. Cookies can make the web more useful by storing information about your device and your preferences on a website, thus enabling web site owners to provide more useful features for their users. Cookies can also be used to authenticate users and enhance the security of user accounts.

A pixel is a small amount of code on a web page or in an email notification. Pixels can be used to track whether certain web or email content has been viewed or engaged with.

When does IDR use cookies?

IDR uses cookies when you access our website or application. Any browser visiting our website or application will receive cookies.

What type of cookies does IDR use?

IDR uses two types of cookies: persistent cookies and session cookies. A persistent cookie helps us to recognize you as an existing user of the application, so it’s easier to return to IDR application or interact with our services without signing in repeatedly. After you sign in, a persistent cookie stays in your browser and will be read by IDR. Session cookies only last for as long as the session (usually the current visit to a website or a browser session).

The type of cookies we use and their expiration period can be viewed here.

IDR’s use of cookies

The website

The IDR website uses cookies for statistical purposes and to improve user experience. These cookies show us certain statistical details such as how many people have visited the website, pages visited within the website and time spent on each.

The application

The IDR application uses cookies to enhance the user experience, for example, cookies are used to recognize you when you log in so that you do not have to log in multiple times as you navigate to different pages of the application.

The application also uses cookies to enhance user account security, for example, by sending you a verification code as part of multi-factor authentication and recording your verification so that you do not have to reverify every time you log in.

The application also uses cookies to gather statistical data regarding the use of our Helpdesk widget through the application.

Social media links and sharing content

Social media tools such as widgets and plug-ins are available on our website and can be used to reshare content from the website (such as our YouTube videos) on other websites. These interactive mini-programs collect your IP address, record the pages you visit on our site, and set cookies that will enable the widget to function properly. Your interactions with these widgets are governed by the privacy policy of the company providing them (for example, YouTube), not by IDR’s Privacy Policy.

Our LinkedIn and Twitter accounts have pixels which we may use to to help us understand how effective our marketing is on those sites.

IDR and advertising

IDR does not use cookies for advertising purposes as we do not display adverts on our website or application.

Opting out of cookies

You can decline the use of cookies at any time by modifying your browser settings. By deleting or declining cookies, you may not be able to use some interactive features or access certain areas of the site that depend on cookies. If you do wish to decline the use of cookies, please refer to the instructions of your internet browser.

Most browsers allow you to see what cookies you have and delete them on an individual basis or block them entirely. You can block cookies for specific websites or for all websites, depending on your preferences. To make it easier for you, we have provided some examples of how to change your cookie settings here:

Some browsers such as Chrome or Firefox also allow you to change your settings to browse in ‘incognito’ mode which limits the amount of data placed on your machine and automatically deletes any persistent cookies placed on your device when you finish your browsing session.

IDR uses Google Analytics. You can opt-out of having your anonymised browsing activity within websites tracked by Google Analytics cookies by clicking on the following link: Google Analytics Privacy